Webex in your operational everyday life – not just a video call tool without ties to processes.
Connect Cisco Webex – Custom and Seamless
Cisco Webex is an enterprise communication platform that combines video conferencing, messaging, telephony, and whiteboarding into one suite. Many companies use Webex as a central communication platform – for client conversations, internal coordination, training sessions, and cross-location collaboration. For operationally complex companies, Webex becomes relevant when communication data should not remain on an isolated platform – but instead flow into the operational system as documented, analyzable, and process-linked events. We integrate Cisco Webex into custom enterprise software. No off-the-shelf standard connection, no plug-in with limitations – but a tailored connection that fits perfectly with your processes and your system.
What We Connect
| Integration Possibilities | |
|---|---|
| 🔄 | Automatically create meetings from the system, assign participants, and link context |
| 📊 | Map meeting data, messaging activity, and communication volume in overarching reporting |
| 📄 | Automatically assign recordings and transcripts to the correct client, project, or process |
| ⚡ | Event-driven workflows – e.g., create meeting protocols after a meeting, generate tasks upon a message in a specific space |
| 🔗 | Bidirectional data exchange between Webex, CRM, project management, ticket systems, and other systems |
How the Integration Works
We work directly with the Webex REST API and the webhook system – Meetings, Messages, Rooms, People, and Recordings. The integration is developed as a fixed component of your operating system – no third-party middleware, no workaround. Here’s what that specifically means:
| 🏗️ | Custom connection – built for your processes, not for the average |
| 🔄 | Automatic data flow – meetings, recordings, and messages are captured in the system without intervention |
| 🗄️ | A data foundation – Webex communication becomes part of your central process history |
| 🛡️ | Secure and GDPR-compliant – enterprise-grade security, encryption, and documentation |
Typical Use Case
A consulting firm with 80 employees uses Webex as its primary communication platform. Meetings are manually created, and links are sent via email. After the meeting, the discussed topics exist only in minds. Recordings land in the cloud without project assignment. Messages in Webex Spaces contain operational decisions that are not documented anywhere.
Through the integration, meetings are created directly from the process – with context, participants, and agenda. Recordings and transcripts automatically flow into the process. AI creates summaries with decisions and tasks. Messages from project-specific spaces are documented as communication history. Meeting duration is assigned to the project. Webex remains the communication platform – but everything that happens within it becomes part of the operational system.
Part of Your Operating System
Cisco Webex is an enterprise-grade communication platform with robust security and a wide range of features. However, when used in isolation, meetings and messages remain fleeting events without ties to processes. Only as part of an integrated system does Webex reach its full value – when communication is automatically documented, meeting contents flow into processes, and the platform is not a standalone tool but embedded within operational everyday life. We develop AI-powered operating systems for operationally complex companies. The Cisco Webex integration is a building block of that.