Sipgate in your customer history – not just as a telephone system with calls unrecorded.
Connecting Sipgate – Customized and Seamless
Sipgate is a German VoIP provider offering cloud-based telephone systems, fax services, and SMS functionality. Many mid-market companies use Sipgate as their central telephony solution. For operationally complex companies, Sipgate is relevant because telephony should not exist as an isolated channel – but rather as an integrated part of a system that links calls with customers, orders, and processes. We integrate Sipgate into custom enterprise software. No pre-made standard connection, no plugin with limitations – just a tailored connection that fits your processes and system precisely.
What We Connect
| Integration Options | |
|---|---|
| 🔄 | Automatically capture call data and assign it to the correct customer or case |
| 📊 | Transfer call statistics – volume, availability, call duration – to central reporting |
| 📄 | Automatically send and receive faxes and SMS from the system |
| ⚡ | Event-driven workflows – e.g., create a callback task for missed calls, open customer files for incoming calls |
| 🔗 | Bidirectional data exchange between Sipgate, CRM, dispatch, ticketing systems, and other systems |
How the Integration Works
We work directly with the Sipgate REST API and the push API mechanisms. The integration is developed as a core part of your Operating System – no third-party middleware, no workaround. What this means in practice:
| 🏗️ | Customized integration – built for your processes, not for the average |
| 🔄 | Automatic data flow – call data enters the system without manual intervention |
| 🗄️ | A single data source – telephony becomes part of your central communication history |
| 🛡️ | Secure and GDPR-compliant – hosted in Germany, encrypted, and documented |
Typical Use Case
A technical service provider with 45 employees receives 70 to 90 calls daily. Telephony runs through Sipgate, with CRM separate, and orders in ERP. When a customer calls, the employee sees a number – but no context. Missed calls appear on a list without urgency assessment.
With the integration, every call is automatically recognized and assigned to the customer. Even before the employee picks up, the customer file opens. After the call, notes are documented in the case. Missed calls automatically generate a callback task. Management sees call volume and availability in reporting. Telephony transforms from a blind spot into a documented part of the operational system.
Part of Your Operating System
Sipgate is a reliable, GDPR-compliant cloud telephone system. But when used in isolation, telephony remains a channel without memory. Only as part of an integrated system does Sipgate realize its full benefits – when calls provide context, conversation outcomes trigger processes, and communication lives in the system rather than just in minds. We develop AI-powered Operating Systems for operationally complex companies. The Sipgate integration is one building block of that.