Gmail in your process history – not as a mailbox where customer knowledge is lost during employee transitions.
Connect Gmail – Customized and Seamless
Gmail is one of the most used email services worldwide and, as part of Google Workspace, serves as the central communication platform for many mid-market companies. Customer inquiries, order confirmations, internal coordination, applications, and countless other business processes flow through Gmail. For operationally complex companies, Gmail becomes relevant when email communication shouldn't remain in isolated mailboxes – but rather integrates as structured information into operational processes, customer files, and decision-making bases. We integrate Gmail into custom enterprise software. No pre-made standard connection, no plugin with limitations – just a tailored integration that perfectly fits your processes and your system.
What We Connect
| Integration Options | |
|---|---|
| 🔄 | Automatically capture, classify, and assign incoming emails to the correct process |
| 📊 | Represent communication volume, response times, and open processes in comprehensive reporting |
| 📄 | Automatically archive emails and attachments in the central customer or order file |
| ⚡ | Event-driven workflows – e.g., create a ticket for incoming inquiries, start a follow-up process upon order confirmation |
| 🔗 | Bi-directional data exchange between Gmail, CRM, ERP, ticketing system, DMS, and other systems |
How the Integration Works
We work directly with the Gmail API (Google Workspace APIs) – Messages, Threads, Labels, Push Notifications, and Attachments. The integration is developed as a core component of your Operating System – no third-party middleware, no workarounds. What this means concretely:
| 🏗️ | Customized connection – built for your processes, not for the average user |
| 🔄 | Automatic data flow – no manual forwarding or copy-pasting from emails |
| 🗄️ | A unified data foundation – email communication becomes part of your central process history |
| 🛡️ | Secure and GDPR-compliant – OAuth2-based, granular permissions, and documented |
Typical Use Case
A service company with 55 employees manages customer communication via Gmail. Each employee manages their own mailbox. When a customer requests a quote, the colleague must be available – or someone else searches their mailbox. Attachments are in mailboxes, not in customer files. The info@ mailbox is managed by three people without an overview of whether an inquiry has already been answered.
With the integration, emails are automatically classified by AI and assigned to the correct process. Emails and attachments land in the central file. The info@ mailbox becomes a controlled inbound channel with responsibility, deadlines, and status. If an email remains unanswered for 24 hours, the system escalates. Outgoing emails can be sent from the Operating System. Email transforms from a personal mailbox into a shared, searchable corporate resource.
Part of Your Operating System
Gmail is a powerful email service and serves as the backbone of communication for many businesses. However, when used in isolation, it remains just a mailbox: personal, unorganized, with no connection to customers and processes. Only as part of an integrated system does Gmail realize its full potential – when emails automatically generate processes, attachments are placed in the correct file, and customer communication is not fragmented across individual mailboxes but flows cohesively in the system. We develop AI-powered Operating Systems for operationally complex companies. The Gmail integration is one component of this.