Teams in your operational system – not just a chat where decisions are made that never reach the system.
Connecting Microsoft Teams – Customized and Seamless
Microsoft Teams is the central communication and collaboration platform in the Microsoft 365 ecosystem – featuring chat, video conferencing, file sharing, and app integrations. For operationally complex companies, Teams becomes relevant when messages, meetings, and decisions should not disappear into chat histories – but rather flow as documented, process-linked events into the operational system. We integrate Microsoft Teams into custom business software. No off-the-shelf standard connection, no plugin with limitations – but a tailored integration that fits your processes and your system precisely.
What We Integrate
| Integration Options | |
|---|---|
| 🔄 | Automatically post system messages and status updates in Teams channels |
| 📊 | Represent meeting data and communication activity in cross-sectional reporting |
| 📄 | Automatically create tasks, tickets, or processes in the system from Teams messages |
| ⚡ | Event-driven workflows – e.g., send a Teams message upon escalation, create a protocol at the end of a meeting |
| 🔗 | Bidirectional data exchange between Teams, CRM, ERP, project management, and other systems |
How the Integration Works
We work directly with the Microsoft Graph API – Teams, Channels, Messages, Meetings, and Webhooks. The integration is developed as an integral part of your Operating System – no third-party middleware, no workaround. What this specifically means:
| 🏗️ | Custom integration – built for your processes, not for the average user |
| 🔄 | Automatic data flow – system messages and notifications flow bidirectionally |
| 🗄️ | A single data repository – Teams communication becomes part of your central process history |
| 🛡️ | Secure and GDPR-compliant – Azure AD-authenticated, encrypted, and documented |
Typical Use Case
A service company with 70 employees uses Teams as its primary communication channel. Operational decisions are made in chat, and status updates get lost in channels. Anyone who discusses an operation in Teams must manually update the status in the system afterward.
With the integration, Teams becomes the connected communication channel. The Operating System posts status updates and alerts directly into the relevant channels. Through a bot, employees can initiate status checks or update processes directly from Teams. Meeting recordings are transcribed and assigned to the project. Teams remains the communication hub – but everything that happens there is connected to the operational system.
Part of Your Operating System
Microsoft Teams is the number one communication platform in the business environment. However, when used in isolation, messages and meetings remain fleeting. Only as part of an integrated system does Teams realize its full potential – when system messages arrive in the correct channel, messages trigger processes, and communication does not happen alongside the system but within it. We develop AI-powered Operating Systems for operationally complex companies. The Microsoft Teams integration is a building block of that.