DHL in your order processing – not as a portal where someone manually creates labels.
Connecting DHL – Customized and Seamless
DHL is the largest parcel service provider in Germany and one of the leading logistics companies worldwide. Through the DHL APIs, companies can create shipping labels, track shipments, place pickup orders, and handle returns programmatically, without manual input in the DHL portal. For operationally complex companies with regular goods shipping, DHL is relevant because shipping is not an isolated logistics step – it is directly linked with order processing, inventory management, customer communication, and billing. We integrate DHL into customized enterprise software. No pre-made standard connection, no plug-in with limitations – but a tailored connection that fits precisely with your processes and your system.
What We Connect
| Integration Options | |
|---|---|
| 🔄 | Automatically create shipping labels from the system – with correct address and order data |
| 📊 | Track shipment status in real-time and reflect it in the central system |
| 📄 | Automatically place pickup orders and generate return labels in a system-driven manner |
| ⚡ | Event-driven workflows – e.g., inform customers upon delivery, notify customer service in case of delivery issues |
| 🔗 | Bidirectional data exchange between DHL, ERP, inventory management, shop systems, and other systems |
How the Integration Works
We work directly with the DHL APIs – Parcel Shipping API, Tracking API, Returns API, and Location Finder. The connection is developed as a fixed component of your Operating System – no third-party middleware, no workaround. What this specifically means:
| 🏗️ | Customized connection – built for your processes, not for the average |
| 🔄 | Automatic data flow – no manual label creation in the DHL business customer portal |
| 🗄️ | A single data source – shipping and tracking data flows into your central system |
| 🛡️ | Secure and GDPR-compliant – encrypted, authenticated, and documented |
Typical Use Case
A trading company with 35 employees ships between 80 and 120 packages daily. Labels are created in the DHL portal – retyping the address, printing labels, manually entering the tracking number into the ERP. Customers check tracking on the DHL website, and customer service has no real-time overview. With 100 shipments per day, this takes hours – and address errors create unnecessary returns.
Through the integration, the Operating System automatically generates shipping labels – from the order data, with validated addresses. The tracking number is stored, and the customer is automatically informed. Tracking updates flow into the system in real-time. In case of delivery issues, a case is automatically created. Return labels are generated in a system-driven manner. From order to delivery – a continuous process without portal hopping.
Part of Your Operating System
DHL is the most important parcel service provider in the German market. But when used isolated through the web portal, shipping remains a manual step with media disruptions and double entries. Only as part of an integrated system does DHL unleash its full potential – when labels are generated automatically, tracking data informs processes, and shipping is not running alongside order management, but seamlessly embedded within it. We develop AI-powered Operating Systems for operationally complex companies. The DHL integration is a building block of that.